Frequently Asked

 

  • Upload all relevant certifications from reputable establishments from the sex support industry. Your certificates must cover you for the work you are advertising. Please Note: Your advert will not go live if you cannot produce your certificates.
  • Give us a brief history/ background of your work experience in delivering sexuality support, in person, groups or online.  For newly certified practitioners please tell us a little about you and your work/experience practice sessions or course credits achieved. 
  • Acknowledge ‘YES’ or ‘NO’ if you have appropriate professional insurance for your work.
  • Provide details of an Association or Governing Body of which you are a member.  If not then please tell us in your own words how you have accountability set up in relation to your work.
  • Have a website available for public viewing not under construction.
  • Provide your date of birth in full.
  • Take part in an annual process to keep all information on your profile up to date and relevant. 

 

You can check out ideas on how to improve your advert HERE.

  1. In any instance we DO NOT offer full refunds. 
  2. The site sets out clearly our terms and conditions, posting guidelines, rules and eligibility criteria, in several easy to access points.  We even include additional warnings on our payment pages.
  3. We ask all practitioners to triple check your basket total before submitting your payment or
  4. To contact us before making a purchase if you are unsure.
  5. Due to the nature of the services available on the platform, any refunds made are at the sole discretion of findmysexpert on a case-by-case basis.  
  6. An administration fee will be incurred at all times on any refund this is to cover additional administration costs and refund charges from Stripe.    
  7. DISCOUNT CODES: If you incorrectly apply or forget to apply a discount code at point of sale (checkout) you will not receive a refund. You may contact the team via the contact us page and we may add the discount code for you – in this instance your discount code will be added to your next month’s advert fee (Your second payment will be discounted) (The team can only action this if the discount code is still in date/valid for the second months fee) If you are unsure please contact the team for support before actioning any payments.
  8. ELIGABILITY CRITERIA: It is your responsibility to read our eligibility criteria correctly. This is posted in 3 key areas of our platform: In our Terms and Conditions, Practitioners Home Page and FAQ’s pages.  If you are unsure and have questions as to your eligibility please e-mail the team before creating and paying for your advert. If you do not meet our eligibility criteria you may not receive a refund. 

We do not personally find clients for you

Rather we give you a platform filled with supportive marketing and promotional features, when used effectively these features will help you to reach potential clients on many different levels.

 

We do not guarantee new clients

It is your responsibility to write an advert that is interesting, easy to understand and builds enough intrigue that it makes people click the contact links.  Your advert should speak to those people you wish to support.  An advert aimed at everybody reaches nobody, so make sure you have narrowed down your target market before creating your advert.  Use everyday language that reaches/speaks to your target audience and their needs directly. 

 

We do not sell your services…YOU DO!

findmysexpert is the perfect promotional toolkit for your sexuality business because we don’t censor your work like other social media platforms do!  Adverts that are interesting, regularly updated and maintained get the best exposure and boost in Search Engine Optimisation, in turn creating more opportunities for new clients.  To get the most of the platform we suggest you use all features available to you, regularly change or update your advert/profile.

 

We do not promote you as a individual practitioner

Our marketing strategy is to promote findmysexpert as THE platform to find certified, reliable, skilled and experienced professionals in sexuality and relationship support.  Your monthly advert fee pays for larger scale advertising campaigns not individual promotion.  A well written advert that is professional will draw clients to work with you using a professional photograph on your advert is a good starting point.  Reach the top with our Ad Boost function for just £8 you’ll be promoted to the top of all searches for 30 days! 

 

We do not promote events/courses with less than 3 weeks to the start date

We do not guarantee bums on seats for your events/courses as with finding clients it is how you write up your events and course that will capture a potential clients attention or not.  We promote your events and courses via social media outlets, appropriate private groups and those on our Newsletter.  

  1. Click the ‘Add Listing’ button on the top right-hand of the home page.
  2. Choose your listing type and select ‘Register’ button.
  3. A popup will appear where you can enter your email address and check you have agreed to our terms and conditions.
  4. Choose your advertisements package type.
  5. Start to create your advert filling in all mandatory fields.
  6. Once completed you can preview your ad before going live to the public.
  7. Choose to edit or submit your listing.
  8. Once submitted, findmysexpert team will review your advert, certificates and background information.
  9. Your advert will not be placed live on the system until you have completed your payment method information.
  1. A confirmation email will be sent to your email address and includes a computer-generated password.
  2. Log back into findmysexpert.com using the details in this email.
  3. If you wish to create your own password follow the section below.
  1. To change your password, go to the ‘Accounts’ section of your dashboard on findmysexpert.com.
  2. Enter and save a new password of your choice.

WATCH PLATFORM NAVIGATION VIDEO 

WATCH PLATFORM NAVIGATION VIDEO 

  1. Go to the ‘Accounts’ section of your dashboard.
  2. Under the heading ‘Payment Methods’ you can add, delete or update your current payment method.
  3. The ‘Billing Address’ information on this page must be linked to the card you are using. Without this information we cannot create your order or billing details and your advert will remain unpublished.

Once we have viewed and checked your advert meets our Terms and Conditions, we aim to have your advert live within 24 hours.

We advise you to update your advert regularly. There are no hidden fees or charges to change your advert and you have access to it 24/7 via your personal login.

  1. Go to login page as normal
  2. Click the tab saying ‘forgotten password?’
  3. Enter your account user name or e-mail and press enter
  4. Follow the instructions with the e-mail to create a new password.

WATCH PLATFORM NAVIGATION VIDEO 

Yes, your past orders can be viewed under two separate headings within your account dashboard: ‘Subscriptions’ or ‘Account.’

WATCH PLATFORM NAVIGATION VIDEO

You can delete and recreate your advert as many times as you wish. However, you may only create one profile advert at a time. If you wish to have two profile advertisements you will need to create a secondary account with a different email address.

  1. Send an email to info@findmysexpert.com requesting for your account to be deleted/removed from our systems. You do not need to give an explanation for deleting your account but it would be helpful if you could provide us with some feedback on the service you have received, good or bad we would like to be able to improve the services we offer.
  2. You must contact us from the email address that your account was originally set up with.

(For further information on how your data is stored after you delete your account, please read our Privacy Policy)

Please send an e-mail with your enquiry to: info@findmysexpert.com and a member of the team will support you further.