Frequently Asked

* Prove you have a minimum of one year, client face to face work experience within Sexuality Support or another closely connected industry ie. Nursing/Dating.  (The years experience needs to be covered by a certification and consecutive) (We do not consider running/facilitating workshops as client face to face experience.)  

* Upload all relevant certifications from reputable establishments. 

* Acknowledge ‘YES’ or ‘NO’ if you have appropriate professional insurance for your work. 

* Provide details of an Association or Governing Body of which you are a member of.  If not then please tell us in your own words how you have accountability set up in relation to your work.

* Have a website available for public viewing not under construction.  

* Provide your date of birth in full.

* Take part in an annual process to keep all information on your profile up to date and relevant. 

  1. In any instance we DO NOT offer full refunds. 
  2. The site sets out clearly our terms and conditions, posting guidelines, rules and eligibility criteria, in several easy to access points.  We even include additional warnings on our payment pages.
  3. We ask all practitioners to triple check your basket total before submitting your payment or
  4. To contact us before making a purchase if you are unsure.
  5. Due to the nature of the services available on the platform, any refunds made are at the sole discretion of findmysexpert on a case-by-case basis.  
  6. An administration fee will be incurred at all times on any refund this is to cover additional administration costs and refund charges from Stripe.    
  7. DISCOUNT CODES: If you incorrectly apply or forget to apply a discount code at point of sale (checkout) you will not receive a refund. You may contact the team via the contact us page and we may add the discount code for you – in this instance your discount code will be added to your next month’s advert fee (Your second payment will be discounted) (The team can only action this if the discount code is still in date/valid for the second months fee) If you are unsure please contact the team for support before actioning any payments.
  8. ELIGABILITY CRITERIA: It is your responsibility to read our eligibility criteria correctly. This is posted in 3 key areas of our platform: In our Terms and Conditions, Practitioners Home Page and FAQ’s pages.  If you are unsure and have questions as to your eligibility please e-mail the team before creating and paying for your advert. If you do not meet our eligibility criteria you may not receive a refund. 
  1. Click the ‘Add Listing’ button on the top right-hand of the home page.
  2. Choose your listing type and select ‘Register’ button.
  3. A popup will appear where you can enter your email address and check you have agreed to our terms and conditions.
  4. Choose your advertisements package type.
  5. Start to create your advert filling in all mandatory fields.
  6. Once completed you can preview your ad before going live to the public.
  7. Choose to edit or submit your listing.
  8. Once submitted, findmysexpert team will review your advert, certificates and background information.
  9. Your advert will not be placed live on the system until you have completed your payment method information.
  1. A confirmation email will be sent to your email address and includes a computer-generated password.
  2. Log back into using the details in this email.
  3. If you wish to create your own password follow the section below.
  1. To change your password, go to the ‘Accounts’ section of your dashboard on
  2. Enter and save a new password of your choice.



  1. Go to the ‘Accounts’ section of your dashboard.
  2. Under the heading ‘Payment Methods’ you can add, delete or update your current payment method.
  3. The ‘Billing Address’ information on this page must be linked to the card you are using. Without this information we cannot create your order or billing details and your advert will remain unpublished.

Once we have viewed and checked your advert meets our Terms and Conditions, we aim to have your advert live within 24 hours.

We advise you to update your advert regularly. There are no hidden fees or charges to change your advert and you have access to it 24/7 via your personal login.

  1. Go to login page as normal
  2. Click the tab saying ‘forgotten password?’
  3. Enter your account user name or e-mail and press enter
  4. Follow the instructions with the e-mail to create a new password.


Yes, your past orders can be viewed under two separate headings within your account dashboard: ‘Subscriptions’ or ‘Account.’


You can delete and recreate your advert as many times as you wish. However, you may only create one profile advert at a time. If you wish to have two profile advertisements you will need to create a secondary account with a different email address.

  1. Send an email to requesting for your account to be deleted/removed from our systems. You do not need to give an explanation for deleting your account but it would be helpful if you could provide us with some feedback on the service you have received, good or bad we would like to be able to improve the services we offer.
  2. You must contact us from the email address that your account was originally set up with.

(For further information on how your data is stored after you delete your account, please read our Privacy Policy)

Please send an e-mail with your enquiry to: and a member of the team will support you further.