We want to provide you with clear and complete information about which personal data this website gathers and how you can view and control its handling. In the European Union, the General Data Protection Regulation (GDPR) provides strict and specific guidelines on how personal data is gathered and handled. We completely agree that you should be able to see which information is gathered, why it is gathered and how you can view it. We have created this comprehensive website privacy policy to allow you to do just that. This Website Privacy Policy, as amended or changed from time to time, explains how we collect, use, maintain and disclose user information obtained through this website. On occasion, we may revise this Privacy Policy to reflect changes in law, our personal data collection and use practices, the features on the site, or advances in technology. If you do not want us to collect or process your personal information in the ways described in this policy, you shouldn’t use this website.

Who we are

This is Findmysexpert. Findmysexpert.com is the trading name of Never Ever Ever Ltd. Our registered company number is 14741919.  Our website address is: https://findmysexpert.com

What personal data we collect and why we collect it

This section notes what personal data you collected from users and site visitors and why. Personal data is not just created by a user’s interactions with this site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.

Content Management System

The website’s core management is WordPress. By default, WordPress does not collect any personal data about visitors, and only collects the data shown on the ‘My Account’ pages of registered users accounts.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Our website uses cookies and similar technologies to give you a better experience, enabling things like:

• basic site functions
• secure account login
• remembering account, browser, and regional preferences
• secure checkout
• analysing site traffic and usage

Cookies store data about your use, but they are helpful because they allow us to help this site function and customise your experience. You can configure your desktop or mobile browser’s settings to reflect your preference to accept or reject cookies, including how to handle third-party cookies (see our Cookie Policy for more information.) Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing. For more information about cookies, our usage, how you can control them using your browser settings and how to remove your cookie consent for this website, see our Cookie policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to monitor our site for performance and traffic. For more information please see Google’s privacy policy. For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

Google Fonts

The website uses fonts provided by via the Google Fonts API. More information about what the API means for the privacy of users can be found here on the Google website. Some extracts from the above linked information at the time of writing: The Google Fonts API is designed to limit the collection, storage, and use of end-user data to what is needed to serve fonts efficiently. Use of Google Fonts is unauthenticated. No cookies are sent by website visitors to the Google Fonts API. Requests to the Google Fonts API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com, so that your requests for fonts are separate from and do not contain any credentials you send to google.com while using other Google services that are authenticated, such as Gmail.

Google ReCaptcha

We have implemented Google reCAPTCHA v3 on this site to fight spam and abuse on your site, with the intention that only real human users are able to interact with the website. All visitors use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use. We acknowledge and understand that the reCAPTCHA API works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected in connection with this use of the service will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalised advertising by Google.

Order Processing

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• We’ll also use cookies to keep track of basket contents while you’re browsing our site.
• When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them. Members of our team have access to the information you provide us. For example, both Administrators and Site Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details. Please see the Stripe Privacy Policy for more details.

Who we share your data with

We do not share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. or for marketing purposes. However, some data is transferred and/or stored with third-party services we use, like our website provider and other cloud-based services.

Our website design, support and development company

Our website services are provided and managed by Our IT Development Team. They provide ongoing support and maintenance for the website. Our IT Development Team do not share that data with anyone outside of the company, other than ourselves. They can access and edit all information held on the website. Our hosting servers are held in the UK.

Videos from YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you\’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Videos from Vimeo

Our website uses plugins from Vimeo to allow embedded video playback. You can the find Privacy Policy of Vimeo at: https://vimeo.com/privacy. You can the find Cookies Policy of Vimeo at: https://vimeo.com/cookie_policy.

Social Media Networks

We provide social media sharing buttons and links to our social media on our website to make the website better and improve communication across our community. When you use social media platforms with this website, each platform has its own technologies and policies to be aware of.

Stripe For Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier

Please see the Stripe Privacy Policy for more details.

How long we retain your data

We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you leave a comment, the comment and its metadata are retained indefinitely, until you ask us to erase them. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users with accounts on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Website and database backups are routinely kept for 1 month but may be kept for up to 6 months during periods where website development is being undertaken, to ensure that we can restore or rebuild the website in case of issue or failure.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you to make either of these requests, please contact us by email at: info@findmysexpert.com.

Where we send your data

The personal data that we collect from you will be stored on servers inside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies. Copies of website files and database files may be taken and held on Our IT Development Team business premises within the UK, for security and development purposes. Data such as username and email address may occasionally exchanged via email between our users, system admin and Sandeep Singh for resolving support queries. For security and order monitoring purposes, various notification emails are also sent to our site administration address including when new users are created, adverts are edited etc.

Third-party Websites

This website contains links to other websites. This Notice does not apply to, nor are we responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.

Changes to this Policy

If we change our Notice, we will post those changes on this page. On occasion, we may revise this Privacy Policy to reflect changes in law, our personal data collection and use practices, the features on the site, or advances in technology. We encourage you to review this Notice regularly to stay informed of the latest modifications.

How to Contact Us

If you have a question related to this Privacy Statement, please contact us by email at: info@findmysexpert.com. Your message will be forwarded to the appropriate member of our team, such as our Data Protection Officers or members of their teams.

Additional information

How we protect your data

We take the protection of your personal information seriously and aim to ensure this site is as secure as possible. We have implemented restrictions related to the storage of and the ability to access your personal information. These include:

• Daily malware scanning done automatically on our hosting servers.
• Making regular, secure backups of your website data.
• Backups are kept in secure storage.
• Encouraging strong passwords on all user accounts. An strong, unique password is generated automatically when a user account is created. This password can then be changed in the user’s account using the integrated password strength indicator tool.
• Attempting to prevent accounts being created with fake email addresses, by auto-generating an initial password for login, that is send to the user’s email address.
• Limiting the number of people with access to the website’s CMS and admin
• Restricting access to sensitive website files with current best hardening practices.
• Individual accounts for users – no shared logins.

Transferring of website files between local and public environments by secure transfer protocols (SFTP).

Our website platform is continually being upgraded and maintained by our website provider Sandeep Singh, to keep up to date with latest versions, security practices and technologies, to help minimise security risk. Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

What data breach procedures we have in place

In case of a data breach, our system administrators will go through affected users and will attempt to reset passwords if needed after informing the user. We will create a fresh backup, scan the site for malware and attempt to identify the breach, removing any associated code and means of access. Subsequently we will look at preventative measures that will prevent a similar breach from happening again, and take action where possible.

Website Disclaimer

1. Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.

2. Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

3. Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

4. Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, reputation, data, income, revenue or anticipated savings. However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

5. Variation

We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

6. Entire agreement

This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

7. Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Our contact details

info@findmysexpert.com

Please see below for our contact details. This disclaimer is based on a freely-available template created and distributed by website-law.co.uk.

Policy Updated April 2023.