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Who we are
This is Findmysexpert. Findmysexpert.com is the trading name of Never Ever Ever Ltd. Our registered company number is 14741919. Our website address is: https://findmysexpert.com
What personal data we collect and why we collect it
This section notes what personal data you collected from users and site visitors and why. Personal data is not just created by a user’s interactions with this site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.
Content Management System
The website’s core management is WordPress. By default, WordPress does not collect any personal data about visitors, and only collects the data shown on the ‘My Account’ pages of registered users accounts.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
The website uses fonts provided by via the Google Fonts API. More information about what the API means for the privacy of users can be found here on the Google website. Some extracts from the above linked information at the time of writing: The Google Fonts API is designed to limit the collection, storage, and use of end-user data to what is needed to serve fonts efficiently. Use of Google Fonts is unauthenticated. No cookies are sent by website visitors to the Google Fonts API. Requests to the Google Fonts API are made to resource-specific domains, such as fonts.googleapis.com or fonts.gstatic.com, so that your requests for fonts are separate from and do not contain any credentials you send to google.com while using other Google services that are authenticated, such as Gmail.
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them. Members of our team have access to the information you provide us. For example, both Administrators and Site Managers can access:
Who we share your data with
We do not share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. or for marketing purposes. However, some data is transferred and/or stored with third-party services we use, like our website provider and other cloud-based services.
Our website design, support and development company
Our website services are provided and managed by Our IT Development Team. They provide ongoing support and maintenance for the website. Our IT Development Team do not share that data with anyone outside of the company, other than ourselves. They can access and edit all information held on the website. Our hosting servers are held in the UK.
Videos from YouTube
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you\’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Videos from Vimeo
Social Media Networks
We provide social media sharing buttons and links to our social media on our website to make the website better and improve communication across our community. When you use social media platforms with this website, each platform has its own technologies and policies to be aware of.
Stripe For Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Information shared with a payment provider to process payments includes:
How long we retain your data
We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you leave a comment, the comment and its metadata are retained indefinitely, until you ask us to erase them. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users with accounts on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Website and database backups are routinely kept for 1 month but may be kept for up to 6 months during periods where website development is being undertaken, to ensure that we can restore or rebuild the website in case of issue or failure.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you to make either of these requests, please contact us by email at: email@example.com.
Where we send your data
The personal data that we collect from you will be stored on servers inside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies. Copies of website files and database files may be taken and held on Our IT Development Team business premises within the UK, for security and development purposes. Data such as username and email address may occasionally exchanged via email between our users, system admin and Sandeep Singh for resolving support queries. For security and order monitoring purposes, various notification emails are also sent to our site administration address including when new users are created, adverts are edited etc.
This website contains links to other websites. This Notice does not apply to, nor are we responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.
Changes to this Policy
How to Contact Us
If you have a question related to this Privacy Statement, please contact us by email at: firstname.lastname@example.org. Your message will be forwarded to the appropriate member of our team, such as our Data Protection Officers or members of their teams.
How we protect your data
We take the protection of your personal information seriously and aim to ensure this site is as secure as possible. We have implemented restrictions related to the storage of and the ability to access your personal information. These include:
Transferring of website files between local and public environments by secure transfer protocols (SFTP).
Our website platform is continually being upgraded and maintained by our website provider Sandeep Singh, to keep up to date with latest versions, security practices and technologies, to help minimise security risk. Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.
What data breach procedures we have in place
In case of a data breach, our system administrators will go through affected users and will attempt to reset passwords if needed after informing the user. We will create a fresh backup, scan the site for malware and attempt to identify the breach, removing any associated code and means of access. Subsequently we will look at preventative measures that will prevent a similar breach from happening again, and take action where possible.
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website, provided that:
You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, reputation, data, income, revenue or anticipated savings. However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
Our contact details
Please see below for our contact details. This disclaimer is based on a freely-available template created and distributed by website-law.co.uk.
Policy Updated April 2023.